LIABILITY

  • Sydney Watercraft Centre does not accept liability for any loss or damages caused by this website, or any website linked to this website.
  • Sydney Watercraft Centre reserves the right to refuse or cancel an order at anytime without giving reason. We will make all reasonable effort to contact the customer using the details provided and all received monies will be refunded using the method received.

ORDERING METHOD

  • Sydney Watercraft Centre website www.sydneywatercraft.com.au offers on-line purchasing. Orders via phone or email will also be accepted.

CURRENCY USED

  • On the Australian website (www.sydneywatercraft.com.au) the nominated currency used for all transactions is Australian Dollars ($AU).
  • All prices displayed on the Australian website www.sydneywatercraft.com.au will be in $AU and be inclusive of GST.
  • All Australian domestic customers and deliveries sent to Australian delivery addressed from the Australian website (www.sydneywatercraft.com.au) will be subjected to Australian GST.
  • The rate of Australian GST is 10%.

SHIPPING RATES

  • Sydney Watercraft Centre provides in-store pickup only.

ACCEPTANCE OF GOODS

  • On receiving the order. the customer is responsible for inspecting the goods for fault or damage.
  • Should the items ordered not be of acceptable quality, it is the customer's responsibility to notify Sydney Watercraft Centre as soon as possible. Please see Returns Policy for more information.

PRICING

  • Sydney Watercraft Centre reserves the right to change prices without notice.
  • All prices and orders are displayed and processed in Australian Dollars (AUD) and will include Goods and Services Tax (10%) for all orders being delivered within Australia.

ORDER CANCELLATIONS

  • Orders cannot be cancelled or amended once placed and you have received your order confirmation. Please follow the returns process if your wish to make changes to your order.

TYPOGRAPHICAL ERRORS

  • In the event that an item is listed at an incorrect price or with incorrect information, Sydney Watercraft Centre reserves the right to withdraw an item from sale, and to refuse or cancel orders.
  • Sydney Watercraft Centre will make all reasonable effort to contact the customer using the details provided and all received monies will be refunded using the method received. This means that the credit card used to purchase the goods would be the destination of any credit that may be available.

RETURNS

  • We want you to be completely satisfied with your online purchase. If you are unhappy for any reason, we will gladly accept a return of an unused item within 14 business days. Items should be in the original condition and unused

HOW DO I RETURN AN ITEM?

  • Call us and we will guide you through the process.

HOW WILL I BE REFUNDED?

  • We will credit your original method of payment.

HOW LONG WILL MY REFUND TAKE TO BE PROCESSED?

  • Once your Return arrives within the warehouse please allow 10 business days for your refund to be processed. You will be notified by email once finalised.

CAN I RETURN A SALE ITEM?

  • All Sale Items purchased are final sale and cannot be returned. We do not offer Refunds or Exchanges on Sale Items.

WHAT IF I PURCHASE A FULL PRICE ITEM WITH A DISCOUNT CODE DURING A SALE?

  • You may return full priced items bought with a discount code for full refund of purchase price.

CAN I EXHANGE AN ITEM?

WHAT IF I HAVE RECEIVED AN INCORRECT ITEM?

  • If you have received an item you did not order please email us at admin@sydneywatercraft.com.au to arrange the dispatch of the correct item and return of the incorrect item.

DO I HAVE TO PAY FOR SHIPPING MY RETURN?

  • Customers will be responsible for shipping and handling charges to return any unwanted items. If the package does not reach us safely we will not be able to complete the refund, so you may want to send it fully tracked for peace of mind.

FAULTY POLICY

  • Every product we send out is initially quality controlled, however, if you have received a product with a manufacturing fault we will happily replace it or refund the cost as long as it has been returned within 2 months of purchase. Anything outside of this time frame will be up to our discretion. Please note that wear and tear in the course of normal use is not considered a manufacturing fault.

RETURN POLICY

  • We will happily accept a return of an item which has not be used in anyway and is returned in it's original condition for a full refund. Please return within 14 business days from the date you received the parcel. Sale items cannot be returned for a refund and are final sale. The Return shipping is payable by the customer and it is recommended to use a tracked method for safe delivery. Sydney Watercraft Centre are not responsible for the loss of a returned parcel and the original payment of shipping will not be refunded. We will process your refund within 10 business days of the return arriving to our warehouse, followed by a confirmation email. Sydney Watercraft Centre reserves the right to deny a refund of the merchandise returned if they do not meet the requirements of our Return Policy.